Wallis & Son enjoys high levels of repeat business across all departments, from car sales and servicing to petrol sales and purchases made in their convenience store. These are just some of the many customer testimonials supplied by Wallis & Son's regular customers.
I'm writing to thank you very much for your superb service when my key broke last week. Sean couldn't have been more helpful or efficient and Terry was equally good when bringing the car back the next morning.
What could have been a lengthy and expensive business became a relatively painless event thanks to both their efforts.
EMEA Senior Recruiter, London
To Whom It May Concern
I would like to say a big thanks to Active Recovery. I broke down on the Ely by pass on the 3rd October 2010. Terry turned up and was very efficient in recovering my car and taking my friend and I back to London.
Thank you again and I wish you and the team every success.
This is just a quick note to say how much we appreciated the effort made by Jay to get us on our way home following a tyre blowout on the Royston bypass. The speed at which he completed the job, his cheerful nature and sensible suggestions significantly reduced our frustration levels.
He should be congratulated.
Just a quick email to thankyou for the excellent service I received from your recovery people following my breakdown on Saturday 20 March 2010. If you remember I was taken back to Norwich after breaking down on the A428.
Once again thanks for the excellent service I received.
On 7th January I used your breakdown service.
It was a hugely complex situtation. I had children in hospital that day, it was icy and very snowy.... We were seriously stuck, the car had broken down, and we were emigrating in four days' time.
I cannot compliment the breakdown service highly enough. I was met by Sean of Wallis & Son Garage Ltd, Barton nr Cambridge - a truly remarkable place.
He simply couldn't have been more sympathetic, kind, helpful, and proactive with trying to find a solution under extraordinary circumstances. He went well above and beyond the call of duty; devoting plenty of time until the perfect solution had been found. He even took a completely unwarranted telling-off from a grumpy resident, outside whose house my broken down vehicle had ended up !! I am completely impressed with his attitude and level of service. He is a credit to his profession.
I have used the AA in the past. I am sorry to say that my experience has been that they won't think or act outside the box. They have their job to do, and that's that - on to the next call. Not so with the service I received. Thank you very very much.
Field Service Engineer, Infocash Ltd
FAO The Management and The Service Team.
Just a short note to say thankyou for getting my van up and running quickly and for the excellent service you gave me. Your quick response in assisting me when I broke down near Cambridge and then to aid me with a hire van meant I didn't have to worry about finding alternative transport until mine was repaired........it also meant you got your ATM fixed on time !
Dr Mike Courtney
Dear Mr Wallis,
As per our chat on collecting my car last week, I'd like to formally thank you and the staff of Wallis & Son for providing a consistently high service to me. I had the good fortune to buy my car from you originally, and have since experienced a level and type of customer service which I thought had long since disappeared. From front line staff (Shatish is exceptionally good) to the mechanics and support staff, the whole operation is welcoming, informed, trustworthy, reliable and responsive to the customer. I work in a Business School where we teach the theory of good customer relations to our students - it's very satisfying to me to find a company that consistently delivers in this regard, despite the economic situation. I will definitely be buying my next car from you. Thanks again.
To the Directors, Just wanted to send a quick note to say a big thank you to your company and especially 'Jay', for the help with our breakdown recovery last week. We had to be recovered from A14 Bar Hill, which included my wife and two young children in our Ford Focus Estate. Jay returned us to Loddon, Norwich and was very courteous, helpful and polite. Not enough people these days receive the thanks they deserve so please pass this message on.